return and exchange policy
RETURN & EXCHANGE POLICY
At Philautia, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to make it right. Please review the following return and exchange terms carefully:
Return Eligibility
Timeframe: Returns are accepted within 5 days from the date of delivery by the delivery executive.
Condition: Items must be returned in their original condition, unwashed, and with all tags attached.
Return Refusals: We reserve the right to decline returns if the item shows signs of use, washing, damage, or soiling — unless the issue occurred during delivery.
Defective Items: If you receive a defective item, please email our Customer Experience Team with unboxing photos and videos. Once verified, we’ll guide you through the next steps.
Return Charges & Refund
Reverse Shipping Fee: A single reverse pickup fee will be deducted from the refund amount per order — regardless of how many items the order contains.
Non-Refundable Charges: Original shipping fees are non-refundable for both prepaid and Cash on Delivery (COD) orders.
Refund Method:
For prepaid orders, refunds will be credited to the original payment method.
For COD orders, customers must provide valid bank details to process the refund.
Once approved, refunds will be processed within 7 business days.
Exchange Policy
Timeframe: Exchanges are accepted within 2 days of receiving your order.
Exchange Charges: Exchange shipping fees may apply, depending on your location and return type.
Return & Exchange Process
Step 1 – Contact Us: Initiate the return or exchange by contacting our Customer Experience Team via email (see “Contact” page).
Step 2 – Approval: All return and exchange requests are reviewed and typically approved within 48 hours.
Step 3 – Reverse Pickup: Once approved, a reverse pickup will be arranged by our logistics partner.
Step 4 – Packaging: Please ensure that the item is returned in the same condition and packaging as it was delivered.
Step 5 – Exchange Delivery: If eligible, replacement items will be delivered within 3 to 14 business days of approval.
Conditions for Exchange or Refund
✅ Covered Issues:
We offer exchanges or refunds for products with genuine manufacturing defects such as:
Loose seams or stitching
Fabric discoloration or fading
Uneven dye application
Excessive fabric pilling or fuzzing
Severe wrinkling or creasing
Any noticeable defect affecting the look or function of the item
❌ Not Covered:
Damage from improper washing or handling
General wear and tear over time
Alterations made after purchase
Damage from misuse, negligence, or accidents
Fabric damage caused by chemicals or harsh environments
Philautia reserves the right to inspect returned items before issuing any refund or exchange.
Need Help with a Return or Exchange?
Please reach out via the Contact page on our website. Our Client Service Team is available to guide you through every step.
