Shipping & delivery
At Philautia, we are committed to delivering your order quickly, safely, and reliably. Here’s everything you need to know:
Processing & Dispatch
Orders are typically processed within 1–2 business days, excluding weekends and national holidays.
All shipments are dispatched from our warehouse on working days only.
During peak seasons, sales, or festivals, processing may take slightly longer due to high order volumes.
For added security, we may verify certain orders with your card issuer before dispatch.
Estimated Delivery Timelines
Standard delivery takes between 3 to 14 business days, depending on your delivery location and courier network.
Delays may occasionally occur due to unforeseen events such as weather conditions, courier backlogs, or remote service areas.
We work closely with our shipping partners to minimize any disruptions and ensure timely delivery.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout and will be clearly displayed before payment.
We occasionally run free shipping promotions, which will be announced on our website and social media platforms.
Delivery Zones
We currently ship across all serviceable pin codes within India.
For remote or non-standard locations, delivery timelines may be longer or subject to courier availability.
For assistance with remote delivery areas, please contact our Client Service team before placing your order.
Order Tracking
Once your order has been dispatched, you will receive an email confirmation with the tracking number and courier partner details.
If you have an account on the Philautia Online Store, you can view real-time order updates under ‘My Account’.
Guest users can track their order using the tracking link provided in their confirmation email.
Alternate Shipping Address
You may enter a different shipping address from your billing address during checkout.
This is ideal for delivering gifts or receiving orders at your office or a friend’s place.
Multiple Shipments
In rare cases, your order may be fulfilled in multiple shipments (e.g. during high volume periods or stock splits).
You will be informed accordingly and provided with separate tracking details.
Failed Delivery Attempts
In rare cases, your order may be fulfilled in multiple shipments (e.g. during high volume periods or stock splits).
You will be informed accordingly and provided with separate tracking details.
Shipping Insurance & Damaged Parcels
All shipments are fully insured by Philautia against theft or damage during transit.
Once your parcel is delivered and signed for at the specified address, responsibility transfers to the recipient.
If your package appears damaged upon delivery:
You may refuse to accept it and contact us immediately, or
Accept the delivery but clearly mention the damage on the delivery slip.
Our Client Service team will assist you with the next steps.
Shipping Restrictions
We currently do not ship to P.O. Box addresses. Please provide a valid residential or commercial address.
International shipping is not available at the moment. For international requests, feel free to contact us for possible future arrangements.
Need Assistance?
For any queries or help related to your delivery, reach out to our Client Service Team through the Contact page on our website. We’re here to help.
