help & faqs
size information
Please consider, all Philautia products are shown in oversized . You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don’t forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Client Service team will be more than happy to assist you.
PRODUCT AVILABLITY IN PHILAUTIA ONLINE STORE
All items that you can see in the Philautia Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock an exclusive amount of items. In case your desired size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock.
please contact our Client Service team via our mail(philautia.com).
payment information
payment method
We accept different payment methods like Card , UPI, and COD. Please refer to the checkout page to view which methods are available in your region.
PAYMENT SECURITY & 3-D SECURE
Your card information is encrypted in our system using Razorpay payment gateway . This high standard of security means shopping with a card on Philautia is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™.
CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE
MY ACCOUNT & PASSWORD
The registration at the Philautia Online store comes with various benefits:
- Track your orders and review past purchases
- Create a personal wishlist and share it with your family & friends or print it out
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
If you forgot your password, please click on my account to change it and follow the ‘FORGOT PASSWORD’ instructions on the Log-in / Registration page. You will then receive a new password or to change new password.
